TRUST, SAFETY & COMPLIANCE
Companionship First. Never Surveillance.
HeyJordan is an assistive conversational service. It is not a medical device, not a clinical monitoring service, and not an emergency dispatch service.
Our three pillars
100% Transparent AI
Jordan always introduces itself clearly as an AI assistant and confirms which family member requested the call. We respect your parent's dignity and never pretend to be human.
Bank-Grade Privacy
All conversations and family notes are encrypted end-to-end. Your family's personal notes are never sold, shared, or used for advertising. Full privacy policy →
Emergency Fallback Protocol
If your loved one reports pain, a fall, or distress during a call, Jordan immediately triggers an urgent SMS and phone alert cascade to your designated family contacts.
When to call 911
In the event of a medical emergency, dial 911 immediately. HeyJordan does not replace emergency response systems such as medical alert pendants or 911 services. It supports the daily routine — it does not dispatch help, and it cannot guarantee that medications are taken. The subscriber and the user remain entirely responsible for personal medical care, prescriptions, and health regimens.Telecom compliance
Our call protocols comply strictly with FCC regulations, CTIA messaging principles, and carrier 10DLC registration standards — and with TCPA and state AI-disclosure laws.
Your data, your control
Request a complete export of your family's call history or a permanent deletion anytime — settings inside my.heyjordan.app or a note to privacy@ils4.life.
The plain-words promise
Calls are AI-disclosed every time, nothing happens behind your parent's back, and consent is explicit before the first call is ever placed.